Welcome to Sonoma Clothing Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer care team is always happy to help.
π Shipping & Delivery
How long does order processing take?
We take 1-2 business days to carefully prepare your order. Each piece is inspected to ensure it meets our quality standards before being packaged with care.
What shipping options do you offer?
We offer two shipping methods:
β’ Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
β’ Free Shipping – For orders over $50 via EMS (15-25 business days after dispatch)
β’ Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
β’ Free Shipping – For orders over $50 via EMS (15-25 business days after dispatch)
Do you ship to my country?
We ship worldwide! However, we’re currently unable to deliver to Asian countries and select remote areas. Our global reach maintains the attentive care of your favorite local boutique.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. Our delivery partners will keep you updated on your package’s journey to your doorstep.
π Products & Sizing
What types of clothing do you offer?
Our collection includes: Bottoms, Clothing, Coats & Jackets, Crops & Capris, Dresses, Gowns, Jeans, Outerwear, Pajama Sets, Pants, Robes, Shirts & Blouses, Shorts, Skirts, Sleepwear, Socks, and Sweaters. We focus on versatile pieces that transition seamlessly from casual daytime wear to elegant evening outfits.
What is the quality of your clothing?
Each piece is carefully inspected to meet our high quality standards. We deliver not just clothing, but confidence and comfort in every package, ensuring your Sonoma pieces arrive ready to become your go-to favorites.
Do you have size guides available?
Yes! Size guides are available on each product page to help you find the perfect fit. We want every piece to feel like it was made just for you.
π³ Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at [email protected] if you need to make changes to your order.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.
π Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your items. Products must be in original condition with tags attached. We want you to love every piece from Sonoma Clothing Store!
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The timing may vary depending on your payment method and financial institution.
πͺ About Sonoma Clothing Store
Where is Sonoma Clothing Store located?
We’re based at 2190 Chenoweth Drive, Nashville, US 37214. While we have a global presence, we maintain the personal care and quality standards of your favorite local boutique.
What makes Sonoma Clothing Store unique?
We combine global reach with personal care, offering versatile clothing that transitions effortlessly from day to night. Each piece is carefully curated and inspected to ensure it becomes a cherished part of your wardrobe.
Still Have Questions?
Our customer care team is here to assist you with any questions or concerns. We’re passionate about ensuring your Sonoma experience is as comfortable and stylish as our clothing.
π§ Email: [email protected]
We typically respond within 24 hours during business days.
