Privacy Policy

1. Information We Collect

To provide you with a seamless shopping experience for our clothing collections, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number when you create an account or contact our customer service
• Shipping Information: Delivery address for your orders of Coats & Jackets, Jeans, Sweaters, and other apparel
• Payment Information: Credit card details or PayPal account information processed through our secure payment gateways
• Order History: Records of your purchases across our collections including Outerwear, Sleepwear, and Pants

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on site, products viewed in our Dresses, Gowns, or Shorts categories
• Location Data: General geographic location to provide appropriate shipping options and currency

2. How We Use Your Information

We use your personal information to enhance your shopping experience with Sonoma Clothing Store:

• Order Fulfillment: To process and ship your selections from our Clothing, Crops & Capris, and Skirts & Skorts collections
• Customer Service: To respond to your inquiries about our products, including Pajama Bottoms, Pajama Tops, and Robes
• Personalization: To recommend products that match your style preferences from our diverse collections
• Marketing Communications: To inform you about new arrivals, special offers, and promotions (with your consent)
• Website Improvement: To optimize our website layout and product presentation based on user behavior
• Security: To protect against fraudulent transactions and unauthorized access to your account

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: With trusted partners who assist with payment processing, shipping, and website functionality
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or portion of our assets
• International Transfers: As we serve customers globally (excluding Asian countries and select remote areas), your data may be transferred to countries with different privacy laws, but we ensure adequate protection

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Just as we carefully inspect each clothing item before shipment, we apply rigorous standards to protect your data:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use industry-standard encryption for sensitive information, including payment details
• Payment Security: Our payment processing complies with PCI DSS standards for credit card information
• Data Retention: We retain your personal information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your personal information in certain circumstances
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. Children’s Privacy

Sonoma Clothing Store does not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child under 16, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date. Significant changes will be communicated through email or prominent website notices.