Our Commitment to Your Satisfaction
At Sonoma Clothing Store, we take as much care in ensuring your satisfaction with our clothing as we do in crafting our collections. Just as each piece in our Dresses, Pajama Sets, Bottoms, and Shirts & Blouses collections is designed with attention to detail, we’ve created a straightforward returns process to make your shopping experience worry-free.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your Coats & Jackets, Jeans, Sweaters, and other apparel fit perfectly and meet your expectations.
Return Conditions
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unworn, unwashed, and undamaged
- In original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Socks & Hosiery (once packaging is opened)
- Sleepwear items with removed tags
- Final sale items (clearly marked during promotions)
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Complete the Form: Fill out the Returns & Exchanges Request Form below
- Receive Authorization: We’ll email you a return authorization number and shipping instructions
- Package Your Items: Securely package the items with the original tags attached
- Ship to Us: Send the package to our returns address (provided in your authorization email)
Returns & Exchanges Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Sonoma Clothing Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Customer Name: [Your Full Name]
Items to Return/Exchange:
Item 1: [Product Name, e.g., “Floral Summer Dress”] Size: [Size] Color: [Color] Quantity: [Quantity] Reason: [Please specify – Size issue, Color mismatch, Damaged, Not as described, etc.]
[Repeat for additional items if needed]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify product, size, color if exchanging] [ ] Store credit
Please send the return authorization and shipping instructions to this email address.
Thank you,
[Your Name] [Your Email Address] [Your Phone Number – Optional]
Return Shipping
Standard Returns: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Exchange Shipping: We cover the shipping costs for exchanges to ensure you receive your new items promptly.
Refund Processing
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Store Credit: Immediate issuance via email if requested
International Returns
As we serve customers globally (excluding Asian countries and select remote areas), please note:
- Return shipping costs for international orders are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Exchanges
We’re happy to exchange items for a different size or color, subject to availability in our current collections including Outerwear, Pants, Crops & Capris, and Skirts & Skorts. If your preferred exchange item is unavailable, we’ll issue a refund or store credit.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges for our Clothing, Robes, Shorts, or any other items from our collections.
Email: [email protected]
Address: 2190 Chenoweth Drive, Nashville, US 37214
Response Time: We typically respond within 24 hours during business days
We’re committed to making your Sonoma Clothing Store experience as comfortable and stylish as our apparel collections. Your satisfaction is our priority, reflecting the same dedication we put into every stitch of our clothing.